Term And Condition

Gulf Car Rental – Terms & Conditions (Jordan)

 

1. Definitions

• Renter: The person named on the rental agreement, responsible under this contract.
   
• Vehicle: The automobile rented from DUNYA Cars.
   
• Rental Period: The time from vehicle pick-up to its return.
   

2. Driver Requirements

• Minimum driver age is 21 years. For SUVs and luxury vehicles, minimum age is 23.
   
• Driver must have held a valid license for at least one year.
   
• An International Driving Permit is required if the license is not in English or Arabic.
   

3. Payment & Deposit

• A refundable security deposit of 500 USD is held on the renter’s card.
   
• Accepted payment methods include Visa, Mastercard, and American Express (Credit or Debit Cards only).
   
• Virtual, prepaid, and third-party cards are not accepted.
   
• Full prepayment is required for discounted or promotional bookings made online.
   

4. Rental Duration & Grace Period

• The minimum rental period is 3 days, charged in 24-hour blocks.
   
• A 30-minute grace period is allowed for returns. Exceeding this will result in an extra full-day charge.
   
• No refunds are provided for early returns.
   

5. Insurance Packages

• Standard Package: Includes Collision Damage Waiver (CDW) and Theft Protection. Renter liability up to 700 USD.
   
• Premium Package: Optional. Includes Super CDW which eliminates excess for body damage only. Does not cover glass, tires, rims, undercarriage, roadside assistance, lost keys, or personal accident insurance.
   
• Platinum Package: Optional. Covers all exclusions mentioned above for comprehensive protection.
   

6. Add-Ons and Optional Products

Available daily at extra cost:

• Super CDW
   
• Full Super Cover
   
• Roadside Assistance
   
• Personal Accident Insurance
   
• Lost Key Protection
   
• Wi-Fi Device (5GB/day)
   
• GPS Navigation
   
• Child Seat
   
• Additional Driver
   

7. Fuel Policy

• Vehicles are provided with a full tank and must be returned full.
   
• Refueling charges will apply if not returned full, calculated at the local fuel rate plus a 10 JOD service fee.
   

8. Vehicle Use Restrictions

• Vehicles must be used on paved roads only.
   
• Use outside Jordan is strictly prohibited.
   
• Smoking inside the vehicle is not allowed.
   

9. Accident and Damage Reporting

• All accidents or damages must be reported to the Traffic Police immediately.
   
• A police report is mandatory for any insurance claim. Failure to obtain one results in full renter liability.
   

10. Vehicle Condition

• Vehicles are delivered clean and in good condition.
   
• All pre-existing damage must be documented at pickup.
   
• Photos or video may be used to verify condition.
   

11. Roadside Assistance

• Included only with the Premium Package or as a separate paid add-on.
   
• Covers flat tires, battery issues, towing within city limits, and lockout service.
   
• Not valid if vehicle was misused or used off-road.
   

12. Vehicle Replacement

• If the vehicle breaks down due to no fault of the renter, a replacement will be provided, subject to availability.
   

13. Additional Driver Policy

• Additional drivers must be listed on the rental agreement.
   
• They must meet the same age and license requirements.
   
• Unauthorized drivers void all insurance.
   

14. One-Way Rentals & Delivery

• One-way rentals within Jordan are allowed for an additional fee.
   
• Free delivery and pickup are available within Amman city limits.
   
• Airport service is available 24/7.
   

15. Traffic Violations

• The renter is responsible for all traffic tickets, tolls, fines, and parking infractions.
   
• A 25 USD administrative fee applies for processing each incident.
   

16. Loss or Damage of Accessories

• Renter is liable for damage or loss of keys, GPS, Wi-Fi device, or child seats.
   
• Replacement is billed at current market rates.
   

17. Early Returns and No-Shows

• No refunds are given for early returns.
   
• No-shows without contact after 4 hours are fully charged.
   
• Cancellations are free if made more than 72 hours before pickup. Cancellations within 72 hours incur a fee of 71 JOD or a 2-day charge, whichever is greater.
   

18. Cleaning Fee

• Vehicles must be returned clean inside and out.
   
• Smoking, pet hair, stains, or excessive dirt may result in a cleaning fee between 40 to 100 USD.
   

19. Lost Items

• DUNYA Cars is not responsible for personal belongings left in the vehicle.
   

20. Vehicle Availability

• Vehicle categories are guaranteed, not specific models.
   
• A similar or higher-class vehicle may be provided if the selected model is unavailable.
   

21. Privacy and Data Use

• Personal data is securely stored and never sold.
   
• Use of the website implies consent to cookies and digital tracking tools.
   

22. Corporate and Long-Term Rentals

• Special rates are available for monthly rentals and corporate accounts.
   
• Benefits include priority fleet access and flexible terms.
   

23. Force Majeure

• DUNYA Cars is not responsible for service disruptions due to weather, political unrest, or border closures.
   
• Refunds are not provided unless legally required.
   

24. Legal Jurisdiction

• All rentals are subject to Jordanian law.
   
• Disputes are handled by courts in Amman.
   

25. Agreement Acceptance

• Signing the agreement or booking a vehicle implies full acceptance of these terms and conditions.
   

26. Booking Modifications and Extensions

• Extensions must be requested at least 24 hours before the scheduled return.
   
• Approvals depend on vehicle availability and current pricing.
   
• Unauthorized late returns are charged a full day plus a penalty of up to 50 JOD.
   

27. Fleet Changes and Upgrades

• Due to fleet rotation, exact models may not always be available.
   
• Free upgrades may be offered when the booked category is not available.
   
• Preferences like color, brand, or features are not guaranteed.
   

28. Theft or Total Loss

• Liability up to 700 USD under the Standard Package with valid police report.
   
• No liability under Full Super Cover unless negligence or contract breach is proven.
   
• A police report and key return are mandatory.
   

29. Prohibited Use

The vehicle may not be used:

• By individuals under the influence of alcohol or drugs
   
• In racing, off-road driving, or illegal activities
   
• For commercial purposes unless authorized
   
• By unlisted or unlicensed drivers
   
• For towing other vehicles
   

30. Cancellations and Refunds

• Cancellations are free if made more than 72 hours before pickup.
   
• Later cancellations or no-shows are charged 71 JOD or 2 rental days.
   
• No refunds are given for unused days once the vehicle has been picked up.
   

31. Emergency Contact

• 24/7 support is available for accidents, breakdowns, or lost keys.
   
• Emergency hotline: +962799280000
• 
   
• For police or medical help in Jordan, dial 911.
   

32. Communication Consent

• By using the website or booking, you consent to receive communications via email, SMS, or WhatsApp.
   
• You may opt out of marketing messages at any time.
   

33. Interpretation of Terms

• In case of translation discrepancies, the English version prevails.
   
• These Terms override any verbal agreements.
   

34. Feedback and Complaints

• Feedback and complaints can be sent to bookings@dunyacars.com.
   
• Unresolved issues may be directed to the Jordanian Consumer Protection Authority.
   

35. Insurance Exclusions

Insurance becomes void and full liability is assumed by the renter if:

• Driving under influence of alcohol or drugs
   
• Unauthorized driver operation
   
• Reckless or illegal driving
   
• Failure to obtain a police report
   
• Overloading the vehicle
   
• Off-road or restricted area usage
   

36. Administrative Fees

Additional fees may apply:

• 25 JOD for claim or fine processing
   
• 10 JOD for contract changes after pickup
   
• Up to 50 JOD for filing at-fault accident claims
   
• Late return penalty includes one-day rental charge and 20 JOD
   

37. Vehicle Tracking

• All vehicles are GPS tracked for safety.
   
• Data is only used for legal, recovery, or emergency purposes and is not shared unless required by law.
   

38. Pick-Up and Return

• Vehicle must be inspected and signed for at pickup.
   
• After-hours return is allowed but renter remains responsible until official inspection.
   
• Damage identified after-hours may still be charged.
   

39. Child Safety Compliance

• Jordanian law requires child safety seats for children under 7 years.
   
• DUNYA Cars provides child and booster seats upon request.
   
• Proper installation is the renter’s responsibility.
   

40. Insurance Responsibility by Tier

• CDW: Liability up to 700 USD with police report, no coverage for glass or keys
   
• SCDW: No liability for body damage, but excludes glass and keys
   
• Full Super Cover: Zero liability with proper police report, covers all parts including keys and tires
   

41. Company Rights

• DUNYA Cars may refuse service to individuals with poor records or abusive behavior.
   
• Bookings may be cancelled due to force majeure or system errors.
   
• Pricing errors may be corrected without prior notice.
   

42. Limitation of Liability

• DUNYA Cars is not responsible for indirect losses, missed flights, accommodations, or loss of personal items in the car.
   

43. Legal Jurisdiction

• Rentals are governed by the laws of the Hashemite Kingdom of Jordan.
   
• Disputes will be settled first through negotiation, then through Amman courts if needed.
   

44. Official Communication

• Official communication will be made via email, SMS, or WhatsApp.
• Legal notices should be addressed to DUNYA Cars HQ, Amman, Jordan.